Refund Policy

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At Equipped Speech Therapy Consulting, we are committed to providing high-quality speech and language consulting services tailored to each client's individual needs.  Because consultation services involve professional time, preparation, and individualized recommendations, the following refund policy applies:

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Payments

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Payments are due at the time of service unless otherwise agreed upon in writing. 

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Cancellations & Rescheduling

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Clients who need to cancel or reschedule an appointment are asked to provide at least 24 hours' notice. Appointments canceled with less than 24 hours' notice, or missed appointments ("no-shows") may be subject to the full session fee. 

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Refunds

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Refunds are not generally provided for completed consulting services, evaluations, therapy sessions, digital resources, or professional recommendations already delivered. 

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If a billing error occurs or a service cannot be provided by Equipped Speech Therapy Consulting, clients may contact us to discuss a possible refund or credit on a case-by-case basis.

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Client Satisfaction

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We value open communication and strive to ensure a positive experience for every client.  If you have concerns regarding services received, please contact us promptly so we can work toward an appropriate resolution.

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Policy Changes

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Equipped Speech Therapy Consulting reserves the right to update or modify this refund policy at any time.  Any changes will be posted on this website.  

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For questions regarding this policy, please contact us at info@equippedspeechtherapy.com.